Privacy Policy
Last updated: [INSERT EFFECTIVE DATE]
Introduction
VALOREX Global Corporation Ltd ("VALOREX", "we", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect information when you visit www.valorexuk.com.
Information We Collect
We may collect information you provide voluntarily through our website and information collected automatically through your use of the website.
Information Provided Voluntarily
- Catalogue request information (name, company, job title, email, phone/WhatsApp, country, city, requested brand, project/product context)
- Request for quote information (name, company, contact details, product requirements, brand preference, quantity, project information, delivery destination)
- Contact form information (name, company, email, phone, message)
- Uploaded documents provided for project context
Website Use
We may collect technical information about your visit, including IP address, browser type, device information, pages visited and usage patterns, through cookies and similar technologies.
Catalogue Request Information
Catalogue request information may include your name, company, job title, email, phone/WhatsApp, country, city, requested brand and project/product context. This information is used to respond to catalogue requests, provide catalogues and prepare quotations.
Request for Quote Information
Quote request information is used to prepare commercial quotations, source products, clarify requirements and coordinate logistics where applicable.
Contact Form Information
Information submitted through the contact form is used to respond to your enquiry and provide customer support.
Uploaded Documents
Documents you upload (such as specifications or project files) are used solely to understand your requirements. Please do not upload sensitive personal data.
WhatsApp Communications
If you contact us via WhatsApp, your message and contact details are used to respond to your enquiry. WhatsApp is a third-party service with its own privacy practices.
Email Communications
If you email us, we use your message and contact details to respond and provide support.
How We Use Personal Information
- To respond to catalogue requests and provide catalogues
- To prepare quotations and source products
- To clarify requirements and communicate about projects
- To coordinate logistics where applicable
- To provide customer support
- To improve our services and website
How We Use Catalogue Requests
Catalogue requests are reviewed by our team to determine the appropriate catalogue response. We do not guarantee catalogue availability, completeness, format or current version.
How We Use Uploaded Files
Uploaded files are used only to understand and respond to your requirements and are not shared publicly.
Communication and Customer Support
We may use your contact details to communicate with you about your enquiry, request or project.
Data Security
We take reasonable measures to protect personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.
Data Retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.
Sharing
VALOREX does not sell personal data. We may share information with service providers who assist us in operating the website and delivering services, under appropriate confidentiality obligations.
Service Providers
Third-party service providers (such as email, hosting and analytics providers) may process limited data on our behalf under their own privacy and security practices.
International Data Transfers
As an international business, your information may be transferred to and processed in countries other than your own. We take reasonable steps to ensure such transfers comply with applicable data protection laws.
Cookies
We use cookies and similar technologies to operate the website. See our Cookie Policy for details.
Marketing
Where you have provided consent, we may send you marketing communications about our products and services. You can opt out at any time.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
User Rights
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data where applicable
- Withdrawal of consent
- Objection to or restriction of processing
Data Access
You may request access to the personal data we hold about you by contacting us.
Correction
You may request correction of inaccurate personal data.
Deletion
You may request deletion of your personal data, subject to legal retention obligations.
Withdrawal of Consent
Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
Children's Privacy
Our website and services are intended for business users and are not directed at children. We do not knowingly collect personal data from children.
Changes
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact
For privacy enquiries, contact us at [INSERT DATA PROTECTION CONTACT IF REQUIRED] or info@valorexuk.com. Registered office: [INSERT OFFICIAL COMPANY ADDRESS].